Call Monitoring & Quality Analyst
- head office
- Competitive
- Business Analyst, Quality Management, and Quality Control
- Entry Level / Staff
- 1
- All
- Associate Degree, Bachelor's Degree
Gedung Mayapada Tower Lt. 6 Suite 06-01, Jl. Jenderal Sudirman Kav. 28, Karet - Setiabudi Jakarta Selatan
Requirements
• Minimum Diploma/Bachelor’s degree from any relevant major.
• At least 1 years of experience in a call center or insurance industry; prior experience in a similar role is an advantage.
• Solid knowledge of life insurance products and proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong competencies in collaboration, customer centricity, problem solving, and time management.
• Additional advantage: Basic Service Excellence and Basic Communication Skills.
Responsibilities
• Conduct daily assessments through call monitoring activities with accurate analysis results.
• Identify potential issues early during the assessment and escalate promptly to higher management to mitigate market conduct risks or future customer complaints.
• Perform customer data maintenance based on VRS/recordings to ensure consistency between VRS data and current policy data on the assessment template for further processing
About the Company
- - Medical
- - Parking
- - Transportation Allowance
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. PERSOLKELLY is a regional specialist with a depth and breadth of expertise and capability, as we have experience in the realities of your world and can open you to opportunities across ours. All businesses seek the winning combination of talent, knowledge, and experience. Coming together as one strong regional business means you benefit from our expansive reach and strong experience; our connections and depth of expertise becomes yours. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com
Link Barcode
https://karir.com/opportunities/1399977